Welcome to the support site for Next3Trains. Some of the most recent frequently asked questions are below, however the full list of frequently asked questions can also be accessed via the Support link above.
Why isn't Siri working?
Siri requires your permission before it will allow Next3Trains to return your trains this way. This is why there is a prompt at the top of the app to ask for the user to enable Siri - iOS will then pop up a system prompt to give the app permission to be called via Siri. Once this is done, you can ask Siri for your next trains even if the app is not running (ie ask via voice when you’re in the car, pulling into the railway station parking).
Why doesn't my train show up?
Next3Trains uses the publicly available departure board data to source the data in the app. This is a free resource that has a number of limitations:
- The app only shows direct trains - ie trains that leave from the station you specify, and either stop or terminate at the station you want to get to. It doesn’t show connections - if you need to connect you can either put each of the legs you need into the app
- The app only shows departures that leave in the next 2 hours. If there aren’t any matching direct trains in the next 2 hours, the app won’t show any trains.
Why is my widget showing the wrong station?
Widgets should show either:
- Auto-select Nearest Route enabled, and “Always” Location permission - the widget should show the route with the closest departure station. If you’ve got multiple routes with the same departure station, the first one you added should be shown
- Otherwise - the widget should show the route that you were last looking at in the app.
Note that the location aware widgets depend on the “Always” permission. iOS will at some point ask you whether you want to change to this if you use widgets because apps can’t ask for this permission by default. If you want to force this behaviour, you will needs to change the location permissions for the Next3Trains app in your iPhone settings (Settings -> Apps -> Next3Trains -> Location on iOS 18)